Return & Refund PolicyDancing Goddess Designs
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Goods received from our suggested artists or vendors must be handled directly through POS (point of sale) but please let us know if you have issues so we be aware of any issues.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to us until we have contacted you with further instruction.
There are certain situations where only partial refunds are granted:
- Obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 7 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at via the form below.
Only regular priced items may be refunded. Sale items cannot be refunded unless otherwise noted.
We only replace items if they are defective or damaged. Exact exchanges may not be possible depending on stock.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: Dancing Goddess Designs. 25A Crescent Drive #225, Pleasant Hill Ca 94523
You will be responsible for paying for your own shipping costs, including any customs fees, for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, but will notify you when we do.
Contact us at through the form below for questions related to refunds and returns.